If you have received this system message, it is likely that you are incorrectly supplied the Start date. Thereafter, find BIOS Mode to check whether your Graphics Card supports UEFI, EFI (Extensible Firmware Interface), or BIOS. whose number you've supplied in the CardNumber field. Simulator cannot find your vendor name in its database. This is a required value within the Protocol and you will need to check your code to ensure that you are sending this information for each transaction you register with Sage Pay. It is normally a number, but can contain characters depending on the acquiring bank. If the address is longer than 200 characters, you will receive this system message. You cannot execute the specified command without administrative privileges. You will not be able to perform a RELEASE against a DEFERRED transaction that has already been released. If you need to process this transaction, you will need to process the Authenticated transaction again. The request to VOID a transaction was Successful. cannot be more than 50 if is not provided. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Moonrise Fall is a brain teaser-filled world mixed with classic adventuring, exploration, and collecting. The Amount field should only contain numbers, with no separator characters and formatted to the correct number of decimal places for the specified currency. Any current video adapter will meet this spec. The SuccessURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction succeeds. The Related transaction is not an AUTHENTICATE. The CV2 code that has been entered is invalid and must consist of either three or four digits depending on the card type selected. You will need to ensure that you have logged back into your My Sage Pay admin account and selected the Default templates in order for the Sage Pay payment pages to re-appear. This will need to be provided in order for the transaction to be able to continue. You cannot set the administrator password using vspaccess. This Surcharge already exists (paymentsystem and currency combination). Any other characters or lengths will produce this error. Please check the related transaction is a AUTHENTICATED transaction. Please check the data you are posting through to Sage Pay and ensure that the Amount field is being passed. Hi Viky. The Tranaction is not in a DEFERRED state. Surcharge value for percentage cannot be greater than 100. By doing this it will cause the Sage Pay payment pages to not appear and this error message will be generated. Support Technical Support Cleaveland-dreadmistOctober 14, 2020, 4:22pm #1 I was playing the game until 07:00AM wich practicly was when servers went offline. If you are attempting to perform these functions automatically (i.e you are performing any of the above outside of the My Sage Pay admin area) then you will need to submit the VPSTxId of the original transaction in a field called RelatedVPSTxId. 3) Live with it as is. It is likely that you received this message when you were attempting to perform a related action to an original transaction (such as a REPEAT, RELEASE, VOID, REFUND etc.) Invalid command. When using the Form solution you will need to provide us with a Failure URL field containing a Fully Qualified Domain Name pointing to the externally visible page on your site to which customers are returned if a transaction fails. The issue is normally associated when you are attempting to automate these actions. The start date that you have selected is later than the current date. If you have received this system message, it is likely that you are attempting to send an automated REFUND, REPEAT or AUTHORISE request against the original transaction from your server (i.e you are performing any of the above outside of the My Sage Pay admin area) and the RelatedSecurityKey does not match with what we have in the database for this transaction. The Authorisation has been declined by the bank. You should make sure that the VPSTxId you are supplying is the value which Sage Pay sent back to you with the original transaction. the card range not supported by the system In case your SD card is missing a drive letter, click on the 'Add' button. This field is compulsory and must be passed. The VendorTxCode is a required field which is generated by you as a unique identifier for the transaction. The RelatedVendorTxCode does not match the original transaction. If you attempt to refund in another different currency to the original payment then you will receive this system message. You must provide at least one ##### element within ##### node. Please ensure that you are posting this field with each transaction and that you use the correct value. If you are wishing to add another card type to your account, please check with your acquiring bank first before notifying Sage Pay to ensure that your merchant number has been set up to accept this new card type. I hate Sage Pay anyway but unfortunately the pizza delivery company uses them, I get the error: The Card Range not supported by the system. This will always be 16 characters or less, and only contain letters and numbers with no spaces or unusual characters. You will need to ensure that your code is sending the customer's cardholder address to where the card is registered in the BillingAddress field. This system message is only generated if you have integrated using the Direct method where you are collecting the card details to send across to Sage Pay. This URL must be http:// or https:// and be no more than 255 characters in length. You must provide the first 9 digits of the card number in the field. The Delivery City contains invalid characters. Please check and retry, There was error processing the payment at the bank site. The Delivery Firstname contains invalid characters. Incorrect Fixed value entered. Is it possible to create a concave light? The Transaction was cancelled by the customer. Please use format dd/MM/yyyy HH:mm:ss. The GiftAid field can only contain 1 (Allow Gift Aid) or 0 (Do not Allow it). Specified already exists. Only zero or positive decimal value, to 2 decimal places. It would be good to implement the error codes such as: 4020 : Information received from an Invalid IP address 4009 : The Amount including surcharge is outside the allowed range. You have selected to use Custom templates in your My Sage Pay admin area, but you do not have any custom templates uploaded. The amount value is invalid, this value must be no more than + or - 15% of the original value. If the shopper has made an error with the card number then simply have the customer. Thank you for your reply. If however the card being used for the transaction is not new the number is simply not supported on our system and another card will need to be used to complete the transaction. Provided token id does not exist in the system. 3D accelerator card is not supported! If any other characters or spaces are being passed or provided, then you will receive this error code and message. If your post code is longer than 10 characters then please just enter the first 10 characters in order to continue. The simulator saw the Vendor Name ''. When attempting to post a transaction registration using the Form integration method you will need to have had an encryption password generated by Sage Pay. If you have not supplied the correct value in the RelatedVPSTxId field, have not submitted it in full or it is incorrectly formatted then you will receive this system message when our systems try to validate the post. The command passed in the parameter was not recognised. This should be one of the following: Barclays Merchant Services, NatWest Streamline, Lloyds TSB Cardnet, HSBC, American Express, Diners Club, Bank Of Scotland, JCB, Bank Of Ireland, Omnipay, Alliance and Leicester, PayPal, Allied Irish Bank or ChasePaymentTech. For example, it cannot archive an incomplete transaction into the reporting tables. The SuccessURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction succeeds. XML root node should be vspaccess. If you do have the merchant number on your account, then please contact our customer services team as there may be an issue with the set up of your Sage Pay account. The first step to resolving this issue is to identify if the shopper has made an error when they have entered the card number when making the payment. If you are providing a value which has more that 200 characters then you will receive this system message. This system message will be generated when you don't send a valid value within the CardType field in your transaction registration POST. If you had entered the start date incorrectly please enter the correct date and try again. One or more of the specified already exists for the merchant number/currency combination. You will also need to check the content of this field to ensure that it is valid. A transaction is unable to be registered without this information. This system message is only generated if you are attempting a Manual transaction where you are sending the Auth code to us within My Sage Pay. Thanks for contributing an answer to Stack Overflow! A range of payment methods are accepted by the manual payment method (here is the list of all accepted facebook payment methods The FailureURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction fails. Authentication credentials are missing or incorrect. Please ensure that you are posting this field with each transaction and that you use the correct value. If you double click on the card and go to the Drivers tab of the dialog that opens, give us the Driver Version. Please also check your entry before retrying ensuring that the month is entered before the year and that it is entered exactly as it is presented on the card with no separator characters (such as spaces or hyphens). If you receive this error, then the Vendor account has not been successfully set up on the Sage Pay servers. The Amount is outside the mininum and maximum limits. The DeliveryAddress and DeliveryPostcode are required. It should contain no more than 40 characters consisting only of letters and numbers matching the value passed for the original transaction. This value is 10 alphanumeric characters long and should be retrieved from your database. You will need to contact Sage Pay support once you have confirmed the URL that you are attempting to contact. There are no card details registered for the token. You will need to check your code to verify the SecurityKey from the original transaction to which you are attempting to send your REFUND, REPEAT or AUTHORISE request to. To review, open the file in an editor that reveals hidden Unicode characters. If you are wishing to accept American Express, JCB or Diner cards, it is likely that you will need to contact these merchant acquirers directly to obtain a new merchant number. The VPSTxId uniquely identifies the original transaction which you are attempting to REFUND, REPEAT or AUTHORISE through the Sage Pay system. You will need to check your code to ensure that the field is sending the correct code. After each of the following steps, check to see if the issue is resolved: Ensure that your console has the latest system update installed. Disconnect between goals and daily tasksIs it me, or the industry? Please refer to the Sage Pay Integration and protocol guides to ensure this is being passed. The server received an invalid response from the upstream server while trying to fulfil the request. You will need to check your code to confirm that you are sending numbers only and only the large numbers presented on the front of the card with no separator characters (such as spaces or hyphens). Connect and share knowledge within a single location that is structured and easy to search. Opayo receive updated card ranges regularly that are added to our systems for mainstream card types - if the card being used for the transaction falls into this category it will be updated when the new ranges are provided to Opayo by the card issuers. c: Add this ending to the target field: dxlevel 91. d: Run the game. The ClientIPAddress format is invalid. The solution is just steps away! The value, if supplied, should contain either 0, 1, 2 or 3. Either the currency requested is not available for this payment system, or the supplied combination of currency and paymentsystem is not available for this vendor account. Expectation Failed : The expectation given in the Expect request-header could not be fulfilled by the server. as outlined in our Protocols. The GiftAid field can only ever contain two values : 1 : Allow Gift Aid 0: Do Not Allow Gift Aid. The DEFERRED transaction you are attempting to RELEASE has already been ABORTed. The end date is more than one month after the start date. Find centralized, trusted content and collaborate around the technologies you use most. As detailed above the card security code will consist of either three or four digits only depending on the card type selected. You will only be able to enter up to 10 characters in the card post code box on the payment pages. Some debit cards require a PIN to be entered. The Authorisation has been declined by the bank. This is a standard HTTP Error. The CustomerName field can contain a maximum of 100 characters and you will need to check your code to ensure that you are not sending more than this. You signed in with another tab or window. Invalid request. An Authenticated transaction which is unable to be 3D authenticated will be registered and stored by us. Accepted values for this field are: VISA (Visa Credit), MC (MasterCard credit), DELTA (Visa debit), UKE (Visa Electron), SOLO, MAESTRO (you can still send SWITCH for older cards), AMEX (American Express), DC (Diner's Club) and JCB (Japan Credit Bureau cards). Your transaction registration POST must contain an Amount field specifying the total value of the transaction that needs to be authorised. The Billing Address2 contains invalid characters. How to notate a grace note at the start of a bar with lilypond? You should be sending the SecurityKey from the original transaction within this field and this can be retrieved from your database and this value should contain 10 alphanumeric characters. The CardHolder field in the transaction registration POST can only contain up to 50 characters. The ReleaseAmount value must also be less than or equal to the amount of the original Deferred transaction in which you are attempting to perform the Release. Must have only one basket field specified. Also, check your code to ensure that you are only sending numeric values within this field and that no letters or invalid characters are contained. You will need to check your code to ensure that you are entering numeric values only and that no letters are being passed over. You will need to check your code to ensure that you are retrieving the correct value from your database before passing this through in the correct field. The Basket field can contain a maximum of up to 7,500 characters and you will get this system message if you are sending more than 7,500 characters. The start date you have supplied is after the end date. If you are received this system message when using the My Sage Pay admin area, we would recommend you view the system monitor page to ensure there are no issue or alternatively, contact our customer services team. a: Right click on the Medal of Honor exe file. Card number validation is required for payment processing when a customer presents a card. Error (retrieving/updating or inserting) data. Unfortunately, you will not be able to perform a REFUND against this transaction as it has been fully refunded already. This field should only contain alphanumeric characters and must be 100 characters or less. The related transaction that you are attempting to send a RELEASE or ABORT POST to is not a DEFERRED transaction. If you're pointing to the live.sagepay endpoint then test cards will not work and will return the error you've mentioned. Every transaction registration that is sent over to the Sage Pay systems must have its own unique VendorTxCode. Please reveiw the information your server is posting to the Sage Pay server. You will need to check your code to ensure you are retrieving the correct VendorTxCode from your database and sending it through in the RelatedVendorTxCode field. The Vendor or Vendorname format is invalid. Overlaps with an existing rule. The certificate must not be in the AT_SIGNATURE part of a container. Accepted values for this field are: VISA (Visa Credit), MC (MasterCard credit), DELTA (Visa debit), UKE (Visa Electron), MAESTRO (you can still send SWITCH for older cards), AMEX (American Express), DC (Diner's Club) and JCB (Japan Credit Bureau cards). You will need to check you code and correct one or the other field to fix this problem. The amount field you are passing through is invalid. More information on the different TxTypes can be found within the protocol document. The PaymentSystem used for the original transaction does not support repeat transactions. You may wish to contact the customer to gain feedback and find out why they did not wish to pursue with the transaction. If the card being used is a newly issued card it is likely yet to have been added to our systems. The CardNumber field provided does not contain a valid card number and may contain characters other than numbers such as letters. Cause Random bit count not supported by system events typically indicate that the signal from the card swipe at the reader got corrupted on its way to the panel, this happens on very long runs (reader is too far from panel) or due to wiring issues and/or electrical noise interfering with the signal. Returned when a transaction is declined or rejected. The server encountered an unexpected condition which prevented it from fulfilling the request. This system message would only be generated if you are using the Direct integration method and the issue number field which you are submitting to us is incorrect. The crypt string has been encoded incorrectly. The Card registration has been successful in exchange for a token. Your Notification URL must contain a fully qualified domain name (beginning with http:// or https://) and be less than 255 characters in length. If you did not provide a vendor name, then it would have been supplied by Sage Pay. You will need to send the long card number only which is situated on the front of the customers card. The supplied is not available on any merchant accounts associated with this vendor account. The BillingAddress field which you have provided is longer than what is allowed. If you are RELEASE a transaction after it has been ABORTed, you will receive this system message. Visa Electron cards work similarly to a Debit card, but require that all funds be available at the time of charge. This system message is generated if the amount field contains any other characters than numerics or is not correctly formatted to the correct number of decimal places for the specified currency. In this case, you will need to use another card to make the purchase. The authorisation response was taking longer than expected and has therefore timed-out as a security measure. This could be caused by several reasons such as authorisation communication and high volumes of transactions being authorised. The Delivery Phone contains invalid characters. Unfortunately, you are unable to reverse an aborted transaction and if you need to release the transaction, you will need to put through the transaction again. Check the card number and resubmit. Unable to find the transaction for the or supplied. The Card Range not supported by the system. You will need to ensure that you have entered the name of the credit or debit card holder within the edit box that has been provided on the payment page. You will receive this system message if you are passing an amount that is outside of the supported range. Step-2. This field can contain up to 200 characters. If your customer is trying to use one of these cards, they will need to use another card to make the purchase. If no card address is provided you will be presented with this error message. This could be due to several reasons such as funds not being available, spending limit may have been reached or bank account has been closed. All previous AUTHORISE requests in total must not exceed the 115% value and any further AUTHORISE requests will be denied if they exceed the maximum limit. You will need to enter the name of the credit or debit card holder in the Card Holder box provided on the payment page. If you have sent an Amount field with an invalid number of digits after the decimal place. To check the you are sending the correct card type, please see the following FAQ: www.sagepay.com/help/faq/how_can_i_test_the_different_card_types. The Transaction was Registered Successfully with Sage Pay. If you are received this system message when using the My Sage Pay admin area, we would recommend you view the system monitor page to ensure there are no issue or alternatively, contact our customer services team. 3D Secure rule not added. Please contact support to re-enable this functionality. Please check your code to ensure that you are providing a unique identifier that does not contain more than the maximum number of characters and that there are no unacceptable characters being provided. 4021 : The Card Range not supported by the system. You will need to check that the full card number has been entered correctly and that this matches that of the large card numbers presented on the front of the customers card. If we receive a POST from any other server, you will see this error message. Only zero or positive integer. Your system should be storing this information and be retrieving it from your database when performing the above actions.