Not only that, but itll also walk you through the steps needed to resolve and fix them easily. Continue holding the BIND and EJECT buttons for 10-15 seconds. Required fields are marked *. But you will still have some connection issues. But you should ensure a steady internet connection for your Hue Sync Box. Does the Sync Box come ON when the TV is powered on?" Mine was turning off using HDMI out 2 on my Denon. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. ask a new question. Youve probably already guessed the solution here. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. You can use them together or separately. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. Apple disclaims any and all liability for the acts, HDMI1 on the TV for the sync box and Monitor 2 on the Denon. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. Yes, *Image on the television? However, the challenge here is to properly diagnose the problem, especially if its a technical problem. Copyright 2000-2023 M2N Limited E. & O.E. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Many users tell me that their app would be lost connectivity once per hour. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. The Hue app is the central control for all of your Hue devices on your smartphone. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. With Philips Hues new devices, all is possible. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. 1-800-MY-APPLE, or, Sales and All this fix does is force the Philips Hue app to repopulate its own data files. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). You also need to install the new Sync app on your PC or Mac. This is another one youve probably already guessed the solution for. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. Enter the password for your Wi-Fi network when prompted. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. Losing Signal While Using Secondary HDMI Ports. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. Apple TV 4K, Is it possible to output Dolby Atmos and Dolby Vision? any proposed solutions on the community forums. UU. I press Sync and it starts working but still says no signal detected. My Smart Plug Keeps Turning On (or Off) By Itself! Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. I have the same problem if I use apple TV straight to the TV. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. Does your eye start adapting? For example, HDMI 1 could be the name of your gaming console. APs are also best used for devices that dont require a 100% reliable internet connection. An example of data being processed may be a unique identifier stored in a cookie. On your PC, search for %appdata% in the taskbar. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. Does Ring Now Offer 24/7 Recordings? Hue uses these connections to create their "surround lighting" experience. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. Save my name, email, and website in this browser for the next time I comment. All rights reserved. , you may have some common issues with it. Is this normal? If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Both the new app and the new physical device have some issues that users are currently working out. Ver ms detalles. I have a 4K Apple TV and a Sonos Arc. I will tell you some methods to fix it. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. ShYnNoK. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. This is because more users prefer the app over the box. Then the out/tv from the Sync box runs to the tv. Now you can try to downgrade back to the previous version. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. The fix for this one is surprisingly easy. The Lifespan of Smart Plugs: Do They Have an Expiration Date? All you need to do is set up a new entertainment area on your smartphone. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! I get no signal issues regularly since the latest update, and I have constant signal cutouts. Please note that all comments go into a moderation queue (to prevent blog spam). New technology and new devices will always have some problems for many users. Is that the issue? Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. The lights will only work when the content is 4k HD or HDR. With each update, new release notes are published so that you can keep track. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . If you have not created one, you can do so in the Hue app. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. 3. Press the button on the Hue Bridge. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. Your TV connects to the output with a short HDMI cable included in the box. If you havent done that yet, first install your Hue Bridge. It may not display this or other websites correctly. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. It really adds to the experience and may reduce your eye fatigue. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Looks like no ones replied in a while. How does this all work? I was going to send mine back as I couldn't get it working properly all the time. These are devices that boost the range and performance of your Wi-Fi router. You also can turn off the 5ghz network to see if it works. Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. You can open it by typing %appdata% in the taskbar. You must want to solve this problem to enjoy it. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. It should display a wide range of folders for apps installed on your device. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. I am using it daily here and like it a lot. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. For a better experience, please enable JavaScript in your browser before proceeding. The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. This is a pretty glaring problem. Help! I run my Xbox One X through the the play sync box and it supports. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. All you need to do is connect the HDMI port to the primary slot in your TV or media system. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. Website copyrighted Smart Home Winner 2021-2023. Related Reading: Is Philips Hue Z-Wave or Zigbee? While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. All Rights Reserved. For some problems, it is difficult for you to find solutions online. Open up "Settings" on your iOS device. Thank you for using Apple Support Communities. My LG tv has only HDMI ARC and not eARC. only. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. User profile for user: Apple may provide or recommend responses as a possible solution based on the information You also can seek help from theirTwitter. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). I personally think that how the app stores data during updates cause the Hue Sync app connection problems. Who knows? Additionally, software problems are typically more common and may require several steps to fix. Uninstall both Hue and Hue Sync app and reinstalled them. You can check the apps data files. Troubleshooting Ecobee Server Communication Issues. POWER ON AUTOMATICALLY. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. However for some users, they dont understand the charm in a practical moving watching experience. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. Manage Settings I am loving mine with the gradient strip as well. A: Answer. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. All rights reserved. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. Your email address will not be published. Going to this page you will see the Hue Sync boxes that are available. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. It requires an HDMI input and Smart TVs dont output the video signal. If you have any questions, feedback or suggestions about this article, please leave a comment below. This guide will tell you why your Hue Sync has connection errors. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. I have listed six methods for your issues. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? For some problems, it is difficult for you to find solutions online. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. Philips Hue brings smart lighting to everyday homes. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? omissions and conduct of any third parties in connection with or related to your use of the site. . There are applications that claim to work on Smart TV's with this box however they do not work . Hue Bridge required, not included. The cable box should run thru the receiver.