In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. We will process the refund to your original payment method within 5 days. OK, I think this show has been rescheduled to September 7, 2022. If my ticket was valid I WOULD HAVE USED IT. FRACK! Stub Fraud. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. What does "100% guaranteed" mean these days? a cash refund, but that cash refunds remained the default. So now the tickets will not arrive in time for my event. Concert is tonight and just received tickets in a completely different section then what i paid for. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. I don't know how your company seems to think that 120% is of equal value or better. Very disappointed. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. I called stub hub because my brother got the wrong seats for a concert. This cookie is set by GDPR Cookie Consent plugin. At NO stage did they advertise this game as a TBA or TBC date and time. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. StubHub Refund Ticket by Phone. I'm being charged on sold tickets that were then refunded. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? I don't think it's fair that you hold our money like that and can only offer us the option to sell!! They bought tickets with promise of money back if the event does not occur. "If you have tickets to a show that is postponed, you will be able to select your refund . This cookie is used for the website live chat box to function properly. My credit card can do refunds up to 60 days which of course is passed. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. Keep asking to speak to someone higher! Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. Concert was postponed to October and was just canceled. All of our tickets were void, fakes, frauds. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". The FanProtect Guarantee is StubHub return policy. Include the reason for the refund and any supporting documentation. i have tried to call several times but have been on hold >3 hours on 2 occasions. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. We were able to register one wristband, but not the other. Awful company that I hope fails soon. I lost my tickets. . Furthermore, If you have any questions, please do not hesitate to contact us. I emailed them screen shots proving there was no such disclosure. How is this legal for them to keep MY money? All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . If any of these tragic events occur, you will be eligible for a refund. Didn't find out until day before event. The company blamed the difficulty of recouping from sellers during the pandemic. Contracts are contracts. i have tried to call several times but have been on hold >3 hours on 2 occasions. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. I will be filing a formal complaint and will NEVER use stubhub again. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Stubhub is such a ripoff. while we were at work. 4.6.2020. I will never use StubHub again. or Did you buy an excessive amount of tickets? the issue is on her radar and anyone affected should file a complaint with her office. What is your rescheduled or postponed event policy? my bank says 10+ days to get a decision if they will return my money. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. Honor yours. You will enter your community username and new password and done! View Levi's Stadium Ticketback Terms. Don't take NO for an answer! Re: Refund in Progress. The refund will typically process within 5 to 8 business days. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? The 3 tickets totaled close to $600. and did I get a refund?!? I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? "I finally got a supervisor on the line and he said 'No. "These consumers made a deal with StubHub," he said. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. Receive a coupon for 120 percent of your original purchase*. Announcements have been made but, a plan of action has not been put into play quite yet. The cookie is used to store the user consent for the cookies in the category "Performance". You will enter your community username and new password and done! We lost the concert for that. Explain your scenario, and provide any applicable evidence. Danielle is the author of this solution article. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. Checked my status for my refund on two events. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. They only let a few more people in until they actually closed all the doors. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? We waited two hours until they decided to open the door again. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Is there any way I can confirm that my Stubhub QR codes are still good? You can get a refund from StubHub by calling their customer service line. But by the end of March, refunds were suddenly gone. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. Other sellers may take a case-by-case policy. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. Too many other competitors out there doing it differently. All rights reserved. I ordered the tickets less than an hour ago. She said to late sorry. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. NOPE. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. So I would like a refund for the pass that was never sent to me. People have to make mistakes all the time and this was a mistake. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. No. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. Even talked to their top customer service expert who was an absolutely useless subhuman monster. DON'T BUY ON THEIR PLATFORM!!! StubHub phone wait times are 3 hours. I was able to receive a refund but we all know that does not help. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Overcharged. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. You dont get to change the rules to suit you after the fact. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). Your service is terrible and not worth the fee. Your service is terrible and not worth the fee. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. Have you made a mistake by purchasing an excessive number of tickets? Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. The event has been passed, and no new date has been posted. From that StubHub wallet page you can request a refund instead of keeping the credit. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. These returns could mean so much to so many people, myself included, as to a difference as food or rent. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Or am I screwed. Hopefully the credit card company will stand up for me. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. This cookie is set by GDPR Cookie Consent plugin. Stub hub fraud.. They DO NOT have their customers backs. It was for a special occasion. "We were only allowed 120 percent credit toward future concerts, not refunds.". StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Stubhub sucks! Stubhub does not accept returns. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . I listed tickets on Stub Hub for a Broadway show. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. Thanks for stealing my money and for the lack of respect for customer experiences. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. On Feb. 26, StubHub's general counsel was hailing the company's . Their poor customer service folks! My husband and I had tickets for Food city 500 on Sunday April 5,2020. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. I do not want someone to buy my tickets without the same disclosure available. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? I'm going to contact my credit card to see what my options are. They said outta luck. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. I purchased tickets to the Olympic gymnastics trials in January 2020. I called immediately but received the same reply, "No refunds!" This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. Wrong seats. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. I'm upset at this it's fraud, Just want your attention. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . >> PRETTY UNFAIR. I placed the call today, which is the day after. Stubhub stole $770 from. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. Terrible customer service. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. We're not refunding money at this point,'" Cormier said. Olivia Perreault. Cops said to all the r maiming people that we would get our refunds back! They had me wait 3 hours to tell me to go scratch. A total ripoff! No Wonder I See Horrible Complaints. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Following backlash from customers, the ticketing company responded in a statement this week. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. Its my first and last time using this site. He reportedly paid $120 per ticket. Hope someone from Spain make a demand withe the corresponding authorities. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. You will receive an email with instructions on how to receive your refund. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. How Can I Request a Refund for a StubHub Ticket? Major League baseball canceled the game and StubHub changed its policy. If there is any changes to that, all affected buyers will be notified via email. This site is horrible. >> YOU CANT CHANGE THE RULES MIDSTREAM. StubHub won't refund my money. Dworsky says he hopes she'll intervene. StubHub stopped guaranteeing cash refunds. It's my money, why are they holding it?!!!! This cookie is set by GDPR Cookie Consent plugin. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. I am quite dissappointed. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. if you have any questions please feel free to contact me. What about Canada? the Stubhub policy is to only give refunds if an event is cancelled. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. That's why they have a return policy. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. The cookies is used to store the user consent for the cookies in the category "Necessary". I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. Sams Club vs. Costco Which One is Better for You? 2. These cookies will be stored in your browser only with your consent. Under normal circumstances, these processes are manageable. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. This evening I was on Stubhub looking for Lakers tickets for January 2016. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Now you gave them no time to sell again. I am beyond angry and disappointed. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. Now what? If she reschedules your tickets are good for the new date and you can attend or sell your tickets. It is taking Stubhub about 120 days to process refunds. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. You can get a refund from StubHub by calling their customer service line. BOSTON . The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". Shame On You. Thank you f***ers! I didn't receive my ticket and they won't give a refund only a worthless coupon. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. I'm returning the tickets and buying else where. Called them and they said the venue had not marked those seats as obstructed. Outside of the US and Canada, fans are defaulted to a refund. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. After placing me on hold they said, the tech reviewed it and it did show on the website. what should I do? this company sucks. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Terrible Service! The buyer gets refunded fine, but why I am being charged their refund? As your event is postponed you are in limbo. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. The 4 tickets were then sold to 2 customers. Your email address will not be published. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. I checked by calling Ticketmaster. StubHub will contact you as soon as possible. But by the end of March, refunds were suddenly gone. Get the latest news on COVID-19 delivered to you. I just bought a parking pass for an event. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. Their tech team looking into it or b.) According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. These cookies track visitors across websites and collect information to provide customized ads. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Help us improve this article with your feedback. Ticketmaster, for example, states that if an event is . I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Managing your orders 43. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Combined with viagogo, we now span 90+ countries around the world. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. We greatly appreciate our communitys patience and understanding during this extraordinary time.. also the card I used to buy them I no longer have. I would like my money back due to a postpond concert hours before the concert. There were two artists scheduled to perform. Worst Customer Service Ever. Called back for refund. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. Site says venue will honor original ticket but when i click on view tickets nothing there! If it is postponed/rescheduled, the tickets are still valid. StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. At this point, this transaction constitutes fraud. Thanks. StubHub will contact you as soon as possible. Just notified by email of event cancellation for Atlanta United vs Orlando. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. My girlfriend's 30th bday gift is being ripped off! The festival would issue them a new wristband and cancel the "lost" one. 2023 The Hollywood Reporter, LLC. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. Thank you StubHub. Bought tickets for James Taylor and Bonnie Raitt. i have attached the information from the venue. I wish I had read this before buying. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket.
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