Learn about contacting your shopper. Add a delivery address and payment information, then place your order. In general, our catalog doesnt include. to review your notes when ordering the same items in the future. I just asked my shopper to add them when they were shopping. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Go to Authorization holds, recurring payments, and unknown charges to learn more about authorization holds. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Try searching for 1 keyword (for example, searching for watermelon instead of watermelon slices). Adding the items you love to your Favorites is an easy way to view or buy them again. Then tap, for EBT SNAP-eligible items after checkout on the, Enter the amount you want to charge to your EBT card. When its time for delivery, youll see a message in the Instacart apps order screen. At the top left, click the 3 horizontal lines. Choose your tip amount and click Place order. Tap the current order. Please note: If your gift contains alcohol, you must show a valid ID at delivery. to view items already found and changes like replacements and refunds. For best results, download the latest version of the Instacart. "INSTACART provides no restitution for the Shopper even with proof of their delivery, item, etc. Use the search box in the app or on the website. Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. . Tap the plus or minus symbol to increase or decrease quantity. Add it to your cart by selecting +Add or Add to Cart. Replace items on website. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving [] If you have notifications turned on, youll also receive a notification. You can search the catalog or choose a replacement from a list of suggestions. This is part of the onboarding process for an in-store shopper. . To favorite an item, select the item and the heart icon below it. If you prefer not to replace an item, choose, on the item you want to add replacement instructions, If you choose to select the preferred replacement item, click, Keep in mind youll be refunded or charged for the difference in price for replacement items, Specific directions for hard-to-locate front doors, Any markers on your home that might help the shopper find the best entrance, After placing the order (but before your order is shopped). Watch the time frame of how far out you'd like your order to be delivered. Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. The Instacart app lets you track your personal shoppers progress and view item changes. However, if you decide to tap the item to open the product's page, you'll find the two quantity and ""Add to Cart" buttons at the bottom of the screen for additional details. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. Begin typing to search, use up and down keys to navigate, enter to select. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. I have an order for delivery tomorrow. On the website At the top left, click the 3 horizontal lines; Click on an order to view its progress; Tracking your delivery in progress. I ordered a few things last week and I couldnt add them! Begin typing to search, use up and down keys to navigate, enter to select, For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. You can quickly add the product to your shopping list right from the search page by pressing the + sign. However, Instacart Shoppers can choose what customers and orders they want to take. Yes!!! When it's time for delivery, you'll see a message in the Instacart app's order screen. Sometimes, deli people (for special deli-made orders) may ask the Shopper for meat and cheese differences if not noted. This is the default option for when items arent available. If you're not sure how to place an order, this wikiHow will help. Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. Sign up for wikiHow's weekly email newsletter. Log in to the app if you haven't already done so. At the top of this page, it'll list the store name and logo, as well as the total. When youre ready to check out, go to your cart and select the green, if you dont have an Instacart account yet, If you have items in your cart from more than one store, you must choose a separate delivery window for each store. The delivery screen includes an estimated time of arrival and a map you can tap to follow the drivers progress. Curbside Pickup is a service (free for Plus Members) that lets you shop your club and pick up your order, all without leaving your car. ). There is a Change button to change the tip. The app won't accept additions between the time you check out and the time your Shopper starts shopping, so if you place an order with a special request and then go back and try to add additional items (like the app said you could), you may see a message saying "Your item total is less than $10." You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. I used Instacart for 2 months with no problems adding items after checkout, but now I can't add any once I checkout. Search for the special request. Select the order you want to cancel by scrolling down the list. Instacart probably knows the best and closest location to pick up your order at, but you won't be able to specify which location it is, and won't be told exactly where you're shopping from. To see items your shopper has already located. A quantity of 1 for bananas will get you just that - 1 banana (not one bunch of bananas). Here's what I found out: As a general rule, Instacart shoppers do not steal groceries, but it has happened. Then, go ahead and place your order! Scroll to the bottom of the delivery screen and tap Chat with shopper. Cosco..for one person?? link at the top of the screen to let them know if you want to add items to your order or make other changes. If you cant find what youre looking for, try. (If you have notifications turned on, youll get an alert as well.). A personal shopper receives the order and starts collecting items as mentioned in the order. Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. This option will notify the shopper its an unattended delivery and prompt them to take a picture of the order at your door before they leave. It has no effect on the customer role. If your item preferences change, make sure. Spotted something you like? for the item or something that the Shopper wouldn't expect to do. Sometimes Instacart offers tip choices as a scale of percentages, but sometimes the tip choices are given in even dollar amounts. Use Next and Previous buttons to navigate The store was just down the street, everything the customer wanted was available, and the . Items may be out of stock. On a store's homepage, tap View More next to Buy It Again. Browse through the list on the store's page to view item options. In some stores, Instacart expects veteran shoppers to spend no more than 72 seconds including standing in line at deli or seafood counters to find an item or an appropriate replacement if . Only use images you yourself took (such as a photo where you held the product in your hand - or the product inside it's product packaging - front side facing the camera). Although not irretrievable if you make a mistake, it's harder because you have to search for that item once again to add it back. Tap the Chat link at the top of the screen to let them know if you want to add items to your order or make other changes. This is also an optional field. You can chat with your Shopper explaining your decision towards the beginning of your order and they will try to comply with your decision, but keep this in mind when ordering these types of items from Instacart. If you want to buy an item that isn't currently listed in the Instacart database, you may need to add it to your order as a Special Request. This article will explain how you can add a special request to your Instacart order. Adding a photo is optional but can help your shopper find the item. On the website. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. If you have a white Instacart carrot icon on a green shopping bag, this is Instacart's Shopper app. Once you favorite an item the button fills in green and says Favorited. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. wikiHow is where trusted research and expert knowledge come together. Recognize what's not able to be ordered and delivered. You can change your delivery date and time up until a shopper begins working on your . Instacart hosts the Order Status page. items: Array: The items in the order. Some Instacart stores have loyalty (rewards) cards that can be entered prior to making the purchase to accumulate points and earn in-store savings (or some, at the gas pumps). Contactless delivery is available with our "Leave at my door" option. at the top of the screen to talk to your shopper. Just tap. You can view your favorites under the Buy It Again category on a store's homepage. These images are intellectual property of someone else, and Instacart will re-use them if necessary if they find it necessary to add the item to the database once found. In states where there's bottle recycling for a cost, Instacart may end up charging you for these bottles - but be careful as if you buy only one, Instacart may charge you for more than just that one bottle. "You can now do more on Instacart while paying less by getting everything you . Answer (1 of 10): Instacart currently does not add anything to the shoppers pay for added items. If your item preferences change, make sure to review your notes when ordering the same items in the future. This is more along the lines of a reminder to check for certain issues - even though Shoppers are trained to check for certain things already. If your shopper is working on your order, you can contact your shopper directly. At the top left, click the 3 horizontal lines 2. Authorization holds, recurring payments, and unknown charges. Keep in mind youll be refunded or charged for the difference in price for replacement items. Instacart told TechCrunch in an email that there's a $10 minimum if you want to order from an additional retailer. You can customize colors and add your logo to the top of the page. To avoid charges on your credit or debit card, replacements for EBT SNAP items must be. By signing up you are agreeing to receive emails according to our privacy policy. Your delivery driver sees these instructions when they start heading your way. Tracking your order and delivery. Item availability and terms are subject to change without notice. You and your customers benefit from Instacart scheduling, full-service shopping, delivery, pickup, and order tracking. 2. Need to give your driver last-minute delivery instructions? Want to chat with your shopper? Change quantity or remove an item. To view your orders, select the option. Please note If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. Instacart Shoppers don't get aisle numbers in their list, and unless two items can be confused, don't mention the aisle number in this field. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. The average salary of a CSR is around $35,500 annually; the qualification usually asked for is high school or GED. Log in to help us get you to the right help quickly. As a full-service shopper, you'll sign a contractor agreement and W-9 tax form. Open up the Instacart app. Once you favorite an item the button fills in green and says, Adding instructions for specific items, replacements, or delivery. When your order is ready, just head to the club and check in via text or app. Tap the 3 stacked horizontal lines in the upper left corner 2. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving trips to do grocery or other retail shopping for customers before . To favorite an item, select the item and the heart icon below it. To configure the page or discuss alternative hosting arrangements, contact your Instacart representative. We use cookies to make wikiHow great. You can schedule delivery for as fast as an hour or for later in the day or week to fit your schedule. Assuming there was no add on limit and I could add later, turns out there is. If you have order notifications turned on, look for alerts when an item is replaced or refunded. Instacart allows you to bookmark items for later purchasing, if you want to. Log in to help us get you to the right help quickly. On the website. Turn on notifications to get alerts for all changes, including replacements and refunds. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. Add instructions for how you want your order shopped and/or delivered. To select your own replacement, tap or click on the item, then select Pick Specific Replacement. Prompts customers to review changes before checkout. Other Greeting Cards. After logging in to your Instacart account, click or tap on your profile icon in the upper left corner of your screen. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. I prefer cash as Instacart can. Tap the current order 4. The Order Status page is a browser-based page where your customers can see real-time updates while their orders are being fulfilled. Well let you know in your order screen if that happens. Click Your orders. Select Manage Order from the drop-down menu on the order's page. That was last Sunday..its been 9 days..same thing..i called instacart..everyday..ive uninstalled..reinstalled..tried accessing thru Google..nope.always use phone ..android.so went on MACBOOK PRO..same thing.except wouldn't accept my usual password..had to go thru all the bullshit from 10 yr. Ago..then back on phone..had to change everything there..i wish i could kick someones ass..so instacart thru their hands in air..nothing they can do..i called Wal-Mart..they said it's instacartinstacart say it's Wal-Mart..hey..in Canada Wal-Mart saves me 25$ for every 100$ i spend..superstore is ridiculously overpriced.."no frill's" low prices have gone the way of the dinosaurs. The Remove button will remove all units of the item altogether in one press of the button. Indicates whether the order received Instacart+ membership benefits. You can select other options for replacements, or choose a refund for the item instead. Instacart will ping two Shoppers to shop both orders, and likely your delivery will increase due to this mistake. Instacart Pickup. If there is more than one store of that brand available in your Instacart city (Instacart Shoppers know these cities as "zones"), be careful not to place items in more than one cart at a time (especially if you aren't a Instacart Express customer yet)! Tap Credits, promos & gift cards. If you'd rather review the items via the item's page itself (not in the search page), you can tap the units switch in the bottom left corner, then tap "Add to Cart". They offer no department, resource, phone number or other, for us to dispute these issues. Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items if alcohol was not requested as part of the original order. By using our site, you agree to our. When you get to the store, follow the instructions to let us know you've arrived. Thanks to all authors for creating a page that has been read 46,717 times. Tap the item you want to edit 5. To create this article, volunteer authors worked to edit and improve it over time. (For safety reasons, drivers might not reply while theyre en route.). At the top left, click the 3 horizontal lines. again to view all the completed changes and items in your order. to view items already found and changes like replacements and refunds. This article has been viewed 15,409 times. For best results, download the latest version of the Instacart app for, If your personal shopper hasnt begun your order, you can update your order in the Order page. I waited a little while and refreshed the page again. Preparing for the Order. When I refreshed the page, the "Add to order" button (as well as replacement selection) had completely disappeared. Spotted something you like? This is the default option for when items arent available. To create this article, volunteer authors worked to edit and improve it over time. Meats and some produce generally sold by the pound will be sold starting at 1 lb. Tap Add promo or gift card. Call Instacart Care at 1.888.246.7822. You'll be asked to add a delivery address and your payment information. You can adjust charges on your EBT card up until youve received your order. Tap the Chat link at the top of the screen to let them know if you want to add items to your order or make other changes. You can adjust charges on your EBT card up until you . Learn how to implement the APIs with tutorials, how-to guides, and API . During a shopping session on the Instacart website, once you add an item to your cart, your cart list will fly out from the right side of the page to show all the items. (This will only be necessary on mobile devices such as phones and tablets.). You can choose to include this link in the customer notifications sent by Instacart. Tap Your orders 3. If your shopper has already started working on your order, you can, Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount. When its time for delivery, youll see a message in the Instacart apps order screen. Placing an order. If your item preferences change, make sure to review your notes when ordering the same items in the future. 3. Click Cart in the top right. If you have a white Instacart carrot icon on a green shopping bag, this is Instacart's Shopper app. Add items to your cart. : To select your own replacement, tap or click on the item, then select. Check out this step-by-step guide to create your account and place your first order. pardon the PUN). On a stores homepage, tap View More next to Buy It Again. Item availability and terms are subject to change without notice. (For safety reasons, drivers might not reply while theyre en route. Defaults to false. For an order placed through the Instacart App, follow these steps: Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. Be on the lookout if they have to ask you for more information on these requests. Don't try to mention the aisle number. (For safety reasons, drivers might not reply while theyre en route.). This must answer is consumer services a good career path. In the app 1. When I try to add items its not giving me the option To add to my existing order. Tap Your orders. Customer Service Manager. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. In this resultant page, you can also change to a different delivery address if necessary. Keep in mind that some warehouse stores only allow those with membership to place an order; if you dont have a card set, your order wont be placed. Instacart Pickup lets you order online, set a pickup time, and collect your order at the store. The page contains the list of items, a map, the shopper's name, and delivery details. To add or modify a tip after delivery. After you place an order on Instacart, you may see a charge or temporary hold from us you didn't expect. To create this article, volunteer authors worked to edit and improve it over time. Instead, use the Bookmark button for the store you'll be ordering from next until after the order is placed at the first store. It has no effect on the customer role. For steps on how to replace items in the Instacart app or on our website, go to, Adding instructions for specific items, replacements, or delivery, Equal to or less than the value of the original item, for EBT SNAP-eligible items after checkout in the, Enter the amount you want to charge to your EBT card. Take a photo of the exact product you are looking for and send it to your Shopper. Each customer gets a unique link to an Order Status page for their order. Add a photo of the item, if necessary. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/72\/Add-a-Special-Request-to-an-Instacart-Order-Step-1.png\/460px-Add-a-Special-Request-to-an-Instacart-Order-Step-1.png","bigUrl":"\/images\/thumb\/7\/72\/Add-a-Special-Request-to-an-Instacart-Order-Step-1.png\/347px-Add-a-Special-Request-to-an-Instacart-Order-Step-1.png","smallWidth":460,"smallHeight":742,"bigWidth":347,"bigHeight":560,"licensing":"