Please provide as much information as possible about your complaint. Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. The latest news in your inbox every week. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. 182-184 High Street Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. You can request it through your 'My Housing Tenancy' online account. Mar 06, 22 (Updated: Aug 27, 22) It is usually found in your kitchen below the sink but not always. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . Your own home. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). Appointments may be carried out by our own employees or by contractors. How to rent one of our 5000 garages or outside storage cupboards. *Contract type: * See about the role. If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. Introductory tenants are usually limited to minor improvements like redecorating inside. Content and site Copyright Crawley Borough Council 2020. Before you contact them, they will expect you to have given us a chance to deal with your complaint. Small repairs and odd jobs Domestic help Meals delivery All services . crawley borough council housing. All repairs should be reported to Crawley Repairs Team and not your housing officer. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. Visit us. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. Hotjar sets this cookie to detect the first pageview session of a user. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. My flat was repaired in time for my childs birth and I received rent refunds and compensation. . We will take firm action against anyone who does not allow access for this. Outwood Academy students were served a table tennis masterclass from Paralympic gold medalist Will Bayley, as part of a campaign to inspire young people. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. These cookies will be stored in your browser only with your consent. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. Crawley Homes has implemented a new housing IT system. Housing. These cookies do not store any personal information. 590 requests. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. Write by: . List. Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. Fire safety All properties should have fire alarms fitted and serviced regularly. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. Pay for a garage or parking space. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). Please do not leave children under 16 alone in your home while we are working. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. Search forforms on myCrawley to request services or report a problem. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. These cookies will be stored in your browser only with your consent. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. The London Borough of Camden Council. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Report a repair online Services available to private rental tenants in Crawley, including grants and loans. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. The cooperative is reducing the supply of hot water due to. Council news, community updates, local events and more. Repair loan can be awarded up to 5,000 to meet the cost of repair works. If it is an emergency and you do not let us in, we may force entry. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. All rights reserved. Telephone: 0300 1113000. Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. This contact information is for council tenants only. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. If you are a council tenant, we can take care of some of the repairs to your home. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. If so we can help you claim compensation on a NO Win, NO Fee basis. Housing repairs. Content and site Copyright Crawley Borough Council 2020. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Posted in . February 27, 2023 alexandra bonefas scott No Comments . Join our housing register and apply for council housing. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. Assessment of housing need under the Housing Act Part V11 (Homelessness). Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . Well send you a link to a feedback form. But opting out of some of these cookies may have an effect on your browsing experience. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Content and site Copyright Crawley Borough Council 2020. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. We are committed to delivering high quality services and we aim to achieve the highest possible standards. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If necessary, they will arrange to remove or seal it (through our repairs team). I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. four in a bed contestant dies. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. Information about ourAnnual Gas Safety check and how to maintain your central heating. There are another 15 similar residential tower blocks around the borough. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. Analytical cookies are used to understand how visitors interact with the website. Failure to do so could give you grounds to make council house disrepair claims against them. . Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. This is a True/False flag set by the cookie. Official Facebook page for Crawley Borough Council. A fee will be included to meet the cost of registering the charge against the property. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. Report a repair Adaptations to your home We can help. Call us on 0333 050 8887 to start the process or fill in the form. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Thank you so much. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. This category only includes cookies that ensures basic functionalities and security features of the website. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. If wallpaper is affected, its best to remove it and treat the wall. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Our letting standard sets out the standard of repair and appearance you can expect when you move in. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. Necessary cookies are absolutely essential for the website to function properly. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Your council must find you somewhere to live while work is carried out and pay for the cost of this. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. 1986 Crawley Borough Council election. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. All rights reserved. After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. London You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Crawley Homes has implemented a new housing IT system. These services include waste management,. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. You can also claim compensation for the damage that has been caused during repair work. Our approach. Get premium, high resolution news photos at Getty Images If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . Our team works to improve housing conditions for tenants renting privately in the borough. We service all gas appliances supplied by us every year and will leave a certificate confirming that they are safe and in good working order. As per your tenancy agreement, you must allow us into the property to service appliances. All rights reserved. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Homelessness prevention work. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. Discretionary Loans Information (PDF, 86.6 KB). However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. Somers Orchard - former Horatia and Leamington Houses site. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. Tenant and Leaseholders Housing Repairs Review questionnaire. Get in touch. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. visit our Code of Conduct page which will guide you through the process. Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. Corporate purchasing card services for the London Ambulance Service. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. Section 1. The number . Map. You have rejected additional cookies. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. When there is a formal legal claim against the council or legal dispute. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. Housing support and other services in the home for elderly or disabled people. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Emergency out-of-hours repairs. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. A request for a service (e.g. Section 1. If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. Please use our online form to request a. Telephone: 0300 061 0614. The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. 701 were here. You also have the option to opt-out of these cookies. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. These services include waste management,. Council housing repairs Report a repair You can request a repair online. Content and site Copyright Crawley Borough Council 2020. List First. You should get several weeks warning of any work needed. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. We value all kinds of feedback. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. You have accepted additional cookies. LinkedIn sets the lidc cookie to facilitate data center selection. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. We also use third-party cookies that help us analyze and understand how you use this website. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. Under the Freedom of Information Act, please can you supply the following information: 1. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. These may subsequently be treated as a complaint if we dont deal with the original request. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. About Us; Staff; Camps; Scuba. Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. The number of organisations that expressed interest in the tender. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million.
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