But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Sign an Independent Contractor Agreement. Community. Okta was leaps and bounds ahead of all the other providers, says Myers. Forgot your password? *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Copyright 2023 Liveops, Inc. All rights reserved. I don't mind the extra training if they had compensation for it. Secure your consumer and SaaS apps, while creating optimized digital experiences. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Are you an employee? GM Regional Customer Care Operations, major utility. The background check requires a $24.99 processing fee paid directly to our vendor. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Submit an application for an available virtual contact center opportunity. Attack Protection. View our background requirements here. But, the site does not guarantee that youll take calls during those hours. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Conducting inbound/outbound customer service calls. Learn about Liveops Enterprise Solutions Click Here . Companies across a variety of industries trust Liveops to provide virtual contact center services. If there are system issues, you will not get paid. Thats up to you. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Login here. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Support. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Earning potential. When I started it, my team said, Youre crazy. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Support. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. Cons are having to provide your own equipment. I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Learn more Tax Support Provide support to users of top tax software providers. Need to plan around other commitments? Liveops | Okta . As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. And, no calls equals no pay. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Liveops Nation Login. Browse case studies, customer service tips and other helpful resources for enterprises. We use cookies to improve your experience on our website. Ditch the paperwork and endless manual tasks. With Okta we're able to quickly deploy tools to new employees. Copyright 2023 Liveops, Inc. All rights reserved. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Work confidently with real-time chat support, tech support, business tools and professional development workshops. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Remember me. Submit an application for an available virtual contact center opportunity. Or, if, No college? Independent Contractor As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. View our background requirements here. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? Existing Duo Security enrollments. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. We've been partnering with Liveops since 2010 for all our inbound needs. He sees a role for Okta in all of it. Login. When someone leaves, they're deactivated. Health, Dental & Vision. Pros. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Director of Customer Care, healthcare organization. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. About Liveops Employee benefits & perks. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Some clients also pay commissions. OR Look in your activation email. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Remember me. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Live Nation currently has about 15,000 internal employees using some 250-plus applications. Password Remember me Or, sign in using: Copyright 2023 Liveops, Inc. All rights reserved. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Liveops offers work from home in customer service and sales. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Reach out to us. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. which is why weve been helping companies like yours for over 20 years. Login. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Live far from an urban center? Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. . Universal Login. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Join the revolution of the modern contact center! To have an identity management solution that wasn't cloud-based really wouldn't work for us. Keep contractors happy with accurate payments on time, every time. Unlimited Flex Vacation New Parent Leave Protection. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Use your email address or username and password to sign into your WebCE learning center account. Companies across a variety of industries trust Liveops to provide virtual contact center services. Login to know the status of the ticket. Or you do, but sit & sit with few to no calls? Check the Eligibility requirements and make sure were currently accepting applications in your state. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Login to track your existing support requests. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. To find out more, read our Privacy Policy and Cookie Policy. Easy global collaboration. Browse case studies, customer service tips and other helpful resources for enterprises. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Click herefor technical info. See Capabilities for more details. Flexibility. Copyright 2023 Liveops, Inc. All rights reserved. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. Login - LiveOps Inc. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Get Directions ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. This means you can choose when, where, and how often to work! You dont have to do anything else.. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Copyright 2023 Liveops, Inc. All rights reserved. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Okta goes so much further than other providers, Huckabay says. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Login to know the status of the ticket. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Copyright 2023 Okta. Improving Peoples Lives. Login. This was a tight category! No ones done this, Huckabay says. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Find Out How & Apply . As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Single Sign On. The sign-in URL is the web address you use in your desktop browser to access your company portal. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Is Liveops nation legit? Innovate without compromise with Customer Identity Cloud. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Were now out of the back room and working with the business to add direct value, Huckabay says. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. Flexibility. Keep in mind, the more you service, the higher your earning potential! Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Liveops Okta. Hello, Liveops. First, check out our frequently asked questions about the agent experience and application process. One where youre provided with free warm leads? Avoid Recruiting Scams They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Find ready-to-work contractors where and when you need them. I wish there was some type of base pay. Read more. Earning potential. You may also receive performance-based pay or other incentives. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Come on board! Support staff employees are great and work hard to keep us busy and motivated. HSA and PPO Options National and Local Networks Retirement. Functionality Add this integration to enable authentication and provisioning capabilities. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Earning potential. Enterprise Solutions. Users verify their identity by . Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Also the hiring process is long and it's unpaid. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Learn about Liveops Enterprise Solutions Click Here . https://join.liveops.com/work-from-home-call-center-jobs/ . . Want to become an Independent Liveops Agent. You get to dictate when and how often you commit to providing services. Its a good company depending on the project you are on. Autonomy. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Apply now and a member of our team will work quickly to review . The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Submit ticket. Apply now and a member of our team will work quickly to review your application and provide next steps. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Gift Matching By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. management. All rights reserved. Remote work is undeniably popular and LiveOps offers that. Openforce simplifies your contractor management processes by providing a single platform solution. Their consistency, professionalism and customer service are unparalleled in the industry. Want to become a Liveops agent? But what good is making your own schedule if you cant get a schedule? This is critical, says Huckabay. Username or Email Password. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. Username or Email Password. Learn more about how Liveops virtual contact center solutions can scale your business. Liveops is a recognized thought leader in the virtual contact center and customer service industries. You may also want to check out FlexJobs, which is a broad-based job site for remote positions.