This was a great night out, the food was delicious and the chefs were really entertaining and talented. It is just a slight reduction that you wouldn't notice if you haven't been there before. 0.2 miles from Excellence Riviera Cancun Free Wifi Free parking All Inclusive Ocean Coral & Turquesa View Hotel 20,325 reviews 0.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website Top Rated All Inclusive 2022 Desire Riviera Maya Pearl Resort View Hotel 2,592 reviews 0.9 miles from Excellence Riviera Cancun Free Wifi No sign of any Mexican Food like you would expect to be available? I read hundreds of reviews on Google before selecting this hotel. Masks are required on flights and airport. They absolutely did their best to clean it each and everyday. Gonzalo and Julio were awesome! We had issues getting an appointment when we visited. Honestly, this is something I dont really like about the Excellence resorts there is too much choice. Baristas working seem to have no clue about coffee or espresso drinks in general, they were constantly confused with our simple orders. If youre not too fussed about the price of the treatments. Unfortunately it makes enjoying frozen drinks a little bit of a problem. The resort is right beside the beach town of Puerto Morelos. New Health & Safety Protocols; The Excellence Collection. Usually there are more floats out of the water than in the water. The entire staff at the resort wore masks the entire time. Does the Excellence Riviera Cancun offer a shuttle service from the Airport. If youre looking for privacy, this is the room type for you. This year we went with friends who did not upgrade to the excellence package and realized there was absolutely no difference in service. Beyond that, the airport is operating like normal. Juan at the martini bar is the best bartender. Our commitment is to make every guest experience, as exceptional and unique as it can be. We noticed this wouldnt be the case with all the resorts nearby, as many had large piles of dry seaweed along the shore covered in sand gnats (this didnt happen at the Excellence). Stocked Mini-bar with all of the goodies you could ever need. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers. . Please, receive our warmest regards from The Excellence Collection. I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. All of our Excellence Club suites offer impressive ocean views as well as indoor and outdoor Jacuzzis. It is not necessary. From sushi-making, ping pong tournaments, Yoga overlooking the ocean, and karaoke these are some of the activities that are available. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. It is just a slight reduction that you wouldn't notice if you haven't been there before. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended. COVID Safety: We are vaccinated, so felt safe traveling. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice. He interacted with every person in ever activity we did and made sure we were well taken care of. The service was incredible but I assume you'll get that at any of the excellence collection resorts. They made our stay so much more special. These cookies will be stored in your browser only with your consent. We booked an excellence club 2 story room both times, excellence club is the adult only building. We started off with bloody marys in the morning and progressed our way through a variety of drinks throughout the day. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. The oldest country in the Americas. Thank you to the Excellence and your phenomenal team for the wonderful trip and exceeding all expectations! We look forward to welcoming you back soon to your home away from home. We like a drink and although food narrowly tips it as the most important thing to consider, the drinks offering is integral to our reviewal process. We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. However, the shuttle driver made this long drive enjoyable, conversational, and still a positive experience. Whatever choices you might want, you will have it when you are here. I'm looking for some suggestions of places to play, and the. I'm going 12/26/08-01/01/2009. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Please, receive our warmest regards from The Excellence Collection. Juarez, Puerto Morelos, QROO 1-844-663-2269 Price Guarantee Get more as an Orbitz Rewards member 4.6 out of 5 "Excellent!" The focus is on keeping you safe. Our second time staying at an Excellence resort. Visit hotel website. Youll be escorted to your room and your bags will be with you momentarily. 1 (888) 307-2623. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. The food on offer is basically an amalgamation of all of the other restaurants on the resort plus all of the typical buffet options such as an omelet and burger station. It is just a slight reduction that you wouldn't notice if you haven't been there before. If everybody just left them in the water when not in use, there would be more than enough available. The standard and variety of food on offer was really top quality. Review tags are currently only available for English language reviews. We stayed in a junior swim up suite and had plenty of space, including a gorgeous room and deck. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. There are a few drawbacks to this beach. However, guests are not required to wear a mask anywhere, but there is space available everywhere. Prepare by getting your name on the books and grabbing a drink, or two. All of the rooms are more than large enough for two people, there is a large TV with all the US channels and the Wi-fi in our room when we stayed was very strong. Six meandering pools wind through their grounds. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Also, the tequila options are a joke. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. Cancun Tourism Cancun Hotels Cancun Guest House Cancun Holiday Homes Cancun Holiday Packages Cancun Flights Cancun Restaurants Cancun . We made our way down to the beach every day around 11:00, and had no problems finding chairs. Normally, the evening entertainment is not our cup of tea, but after a few drinks, we can get on board. Bottles of spirits are also included in your room. It would be nice to have some fans to help with sweating, but not that big of a deal. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. While this is a nice reprieve, the numbers remain concerning. Kind of a let down. The location of this restaurant is really lovely. However, I don't know what connections they have, but 10 minutes later we were talking to an airline agent. Review. Excellence Riviera Cancun: Top Notch. The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. Plan to use the bathroom before leaving, because there is nowhere to stop along the way! Are there opportunities to exercise at Excellence Riviera Cancun? There are only four bikes available to guests, so you need to show up super early to get a spot. The swim up suites are perfect. When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. Excellence Riviera Cancun Riviera Maya, Cancun 77580, Mexico. On top of everything, the entertainment team was superb. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. At the time we got an all-inclusive package including flights and transfers for around $3,000 USD. Brands & Resorts; About Us; The Excellence Collection Rewards; Awards; We were not ashamed to take any unsupervised float we found if we needed it. The driver was friendly andWe never leave reviews, because all the other great reviews are true about this place. From the moment we walked in, we were treated like VIPs! Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. Ensuring proper protocols are in place. So, is it safe to take a taxi in Cancun? Overall the food selection was wide and of good quality. We are very pleased to know that our staff was able to make your stay a relaxing and memorable experience due to the excellent service provided and they are the reason why you will keep on coming back. We worked out our new flights and needed to change our airport transfer. We did not do the Preferred Club this time, but have. The level of service and attention to detail was unparalleled. Please, receive our warmest regards from The Excellence Collection. If you want to grab yourself a deal there are daily offers that are available. SPORTS & ACTIVITIES You can plan ahead for the restaurants youll visit and when since some close one or two days a week. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Modern, luxurious rooms are huge and have big whirlpool tubs; all have balconies and some have ocean views. There were plenty of activities you could enjoy or be a part of. The atmosphere in Las Olas was also buzzing, which always adds to the experience. Tennis courts, an area for beach volleyball, pool tables, ping pong tables. He leads the daytime activities. We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. Brands such as Grey Goose, Johnny Walker Black are available. There is a second floor with a private deck and plunge pool. What are some restaurants close to Excellence Riviera Cancun? This is definitely a more remote location compared to the resorts in the Playa Mujeres location, so if youre wanting to get out in the clubs of Cancun or do some shopping then this might not be the right location foryou. Yes, a shuttle service from the airport can be requested. Come together, come alone, regardless you will have an amazing time. Our room was cleaned in the morning around 10.30 am each day and there was a further turndown service and quick room spruce up in the evenings. It has been a pleasure having you with us and we look forward to seeing you back soon. We interacted with dozens of excellence team members and all were happy, eager to assist, and seemed genuinely concerned with your experience. However, if you are expecting a delicious meal served by a friendly staff, then you will enjoy every restaurant.. Our favorites are Basmati, The Grill, and Chez Isabelle. This expert agency provides consulting, auditing, and training in the most exacting health standards throughout all hotel departments. When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. We really appreciate your detailed feedback. Entertainment & Activities There is entertainment all day and night at Excellence Riviera Cancun. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. The typical go-tos for bar food such as Nachos, Burgers, and Tacos are available. As you approach the doors they will automatically open. Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano. Located in the Riviera Maya region of Cancun. Spice was the best meal we had there. Federal 307 Chet-Pto. The entertainment is fun, especially the Silent Party nights. Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers.We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. The Mile Spa is a solid offering. Many people bring their own insulated drinks with built in straws. Entertainment team was excelente! Please, receive our warmest regards from The Excellence Collection. The staff at the Excellence Riviera Cancun do everything they can to keep you entertained throughout your stay. Like most all-inclusive, there is a wide selection of evening shows and entertainment on offer. I thought that would annoy me, but it was not an issue at all. Therefore, we can assure you that your constructive criticism has been taken by our team in order to keep standards and ensure your satisfaction. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. It is mandatory to procure user consent prior to running these cookies on your website. When we stayed there was tequila, rum, vodka and a bottle of red wine. Ensuring proper protocols are in place. Excellence Riviera Cancun. Gonzalo literally made every activity fun. The Excellence Collection has always prided itself on its expert-led health and safety processes, and the new post-Covid protocols will be a simple extension of what the brand has always provided for its guests. The Excellence club has a range of benefits that are included in your package. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. Its a very smooth process. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. - See 24,102 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. We estimate they took away about 25% of the pool chairs and restaurant seats. Cleaning round the clock. The room is spacious with a King-sized bed, living area, Jacuzzi, and a balcony. Cleaning round the clock. Bike ride is a great escape from this great escape. Their wood fire Pizzas were very good and the seafood risotto was delicate and delicious. As you pull up to the hotel a bellhop will be on hand to take your bags. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). There are several large groups of single men in their early 20s and it very much gives a frat/college party vibe to the resort. A big change, they no longer provide straws. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to hosting you back soon. I'm looking for some suggestions of places to play, and the. We really enjoyed the butter chicken and the onion bhajis. Is parking available at Excellence Riviera Cancun? These are just some of the people that make the ERC so special for. We highly recommend the resort and have found few that can compare.More. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Cancun is a safe town to visit - locals are friendly and crime . Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. The pool around the restaurants with the swim up bar was the only one that actually cooled us off during the heat of the day. Most of all, Gonzalo was MUY excelente! That works for most people, but we go on vacation to away from the world. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. 15 minutes from the airport. We went to the concierge and they printed out results for us, which they already had tied to our room. My husband and I stayed at this resort for a week for our 20th anniversary and we were completely blown away by all of it. There is also a large room service menu that is available 24/7, so if you ever get peckish you order in some grub. The service was that of a 5-star resort and the staff were genuinely just friendly, which was great to see and made you feel so much more at ease. setting in the Riviera Maya, set along Mexico's Caribbean coast. He made it so fun! This was slightly disappointing for us and seems to be a common trend throughout the Excellence chain of resorts that they miss on the local offerings. I would highly recommend this resort to anyone! The resort is beautiful and so well maintained. Javier was one of the best. Either on the beach or poolside, the waiters will frequently check on you and offer you drinks and lunchsometimes, theyll bring another round without you even needing to ask! There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. The staff at ERC are nothing short of amazing. The other pools were pretty much the same temperature as the air around us. The bartenders are great and fast. We were there for three glorious weeks January-February 2023. We could comfortably stream videos and make video calls without dropping. Order extra if you have an appetite.Speaking of which, wait times for the restaurants can be upwards of an hour. All Excellence resorts really pride themselves on their service and luxury and the Excellence Riviera Cancun is no different. We would suggest booking before you go. Federal 307 Chet-Pto. They were waiting with a very comfortable luxury SUV for us outside the airport. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area Masks are required on flights and airport. Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. Each morning we were greeted and personally escorted to our beach chairs, staff knowing our names, bringing us drinks, snacks, very attentive. Juarez, Km 324 - 342, Mza. One of the daily activities that are on offer is a guided bike tour of the local area. The Excellence Riviera Cancun is a strong offering. by Adrian updated October 11, 2022, 7:10 pm. Also a side note - beds and pillows very uncomfortable. 11/10 rating. It might be a good idea to research some of . The staff are genuinely friendly and do everything in their means to make your trip run as smoothly as possible. 24 km from Cancun airport Located directly on the beach Golf course nearby Address C/Federal 307, Manzana 7, Lote 1-SM 11 Quintana Roo Mexico 77580 Hotel Description Bespoke service and stunning Mexican design await at Excellence Riviera Cancun, an All Inclusive escape that inspires guests to return time and time again. Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. Always one of our favorite restaurants when we visit Excellence resorts. Designed to celebrate the beauty of the Riviera Maya, all of our suites feature indoor and outdoor living spaces that . Federal 307 Chet-Pto. At Excellence resorts, there is a wide range of rooms on offer. We managed to make it to the ocean once but it took a little liquid courage to do so. This award-winning hotel's designed like a swanky Spanish hacienda, and there's a beach right outside. 90'ish degrees. We recommend going around an hour before the tour commences to get on the tour. Our 4th getaway to the Excellence Riviera Cancun. Please, receive our warmest regards from The Excellence Collection. Again, this service differentiated the Excellence and made the experience incredible. The main steakhouse in the resort was pretty underwhelmed by this offering. Mugging, assault, and drug trafficking are among the most prevalent crimes, with rates of more than 59.85%. Pool rules say you cannot take them out of the water, but everybody does. Open for breakfast, lunch, and dinner, this was actually a place we frequented quite a bit for breakfast. Are any cleaning services offered at Excellence Riviera Cancun? At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. - Dinner: Food and service is great everywhere like always. SUITES BREAKDOWN QTY Junior Suite Spa or Pool View 194 Junior Swim-Up Suite Spa or Pool View 74 Junior Suite Ocean View 10 The beach was very clean, they do a good job cleaning up trash compared to other resorts while we walked down the shore. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Thousands of family travelers come here for their sun-soaked holiday each year. housekeeping team cleaned twice a day, and we always had fresh towels. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. This island was the first landing spot of Christopher Columbus in 1492. The Dominican Republic shares the island known as the Hispaniola with Haiti. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. Other than having disposable mask included in the room, nothing has changed. If youre looking for the most secluded and quiet spot then we recommend asking for a room in building number 8. The resort has everything you could imagine for a relaxing getaway. He had a cooler of snacks, soda, and beer that made the quick drive even that much more relaxing. The Excellence Collection, Other at Excellence Riviera Cancun, responded to this review. However, guests are not required to wear a mask anywhere, but there is space available everywhere. Would recommend to everyone. This is the main buffet at the resort and is most likely the restaurant that you will frequent the most. Whilst it is not the first inhabited place in the Americas, it is the first official country and Santo Domingo became the first official capital with the first . This was an easy choice, they really nailed this restaurant and this is a running theme throughout the Excellence resorts we have stayed at as the restaurants are the same. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. The beach area at the Excellence Riviera Cancun is really impressive, its a sprawling beach and there will be no issues getting a sun lounger here. We came with my work for a Presidents Club trip, and we had an absolutely wonderful time! We were very keen to do this, but could never get a spot on the tour. Every single person greets you with a smile, from the ground crew to the concierge.And the staff brings us to the reason for the review. When we called the airline, we were told by the system it was a 2-3 hour hold time as expected with weather issues. So, you were never too far away from a member of staff that could help you out. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. The grounds (and beach) were impeccable, the staff was above and beyond helpful, and the food was delicious. This category only includes cookies that ensures basic functionalities and security features of the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Until this trip our phones spent most of the time in the room safe. Throughout the day there was a slate of events on from table tennis tournaments to cooking classes there are an array of things to keep you occupied throughout the day. They were in and out in 15 minutes and were very flexible if they needed to come back at a later time. Instead of losing the last night of our vacation, we lost about an hour, most of that time due to airlines. The commute from the resort to the airport also took over an hour due to traffic. Does Excellence Riviera Cancun offer any business services? Other than requiring masks the Cancun airport was operating like it always has. Although lobster is in the name of the restaurant we found that the lobster offering of the Lobster risotto and the grilled lobster was a little overcooked for our liking. Before you go, Id recommend downloading the Excellence app. 24,051 reviews. There are more places to choose from in the, excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun, Frequently Asked Questions about Excellence Riviera Cancun. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. You can ask to extend this and when we stayed the staff was happy to facilitate a later check out as our flight was in the evening. They were waiting with a very comfortable luxury SUV for us outside the airport. He remembered our names. Which languages are spoken by the staff at Excellence Riviera Cancun? Fun and tasty. We appreciate all of your hard work in ensuring our vacation was top notch. Other than requiring masks the Cancun airport was operating like it always has. We at InspoVacay prefer a more condensed offering. The Excellence Club represents the ultimate in luxury, privacy, exclusivity and service. Necessary cookies are absolutely essential for the website to function properly. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. It can be difficult to get tee times here as a lot of guests of the resort get complimentary passes or have booked unlimited golf packages. The burgers werent very nice and the cuts of steak that were being used werent of the highest quality. Wish I knew these three things before we went.Have fun! Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. The Excellence Riviera Cancun is ready to provide an unforgettable experience for your wedding, anniversary or honeymoon in the most romantic setting. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. My Wife and I spent a week for our honeymoon. From the bar staff, waiters at the restaurants and the poolside staff we really couldnt fault any of them. The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa. What food & drink options are available at Excellence Riviera Cancun? Everyone is expected to use their phone with a downloaded app to see the menus. We never leave reviews, because all the other great reviews are true about this place. Be Ready to be Blown Away! Yes, free parking is available to guests. We hope to come back in the next few years! The Good. Please see our partners for more details. Secrets resorts All your questions answered! Overview. There are also a large number of rooms that have swim-up suites, so there are more than enough pool areas to more than cater to the guests in the resort. Wonderful!The focus is on keeping you safe.