You can order a free credit report for all major credit bureaus from AnnualCreditReport.com. This includes 32 complaints in the past 12 months. There are various ways to contact ECSI customer service: ECSI Phone Number Refund Disbursements for Financial Aid: (844) 760-6052, ECSI Phone Number Tax Documents: (866) 428-1098, ECSI Phone Number Unpaid Tuition & Fees: (844) 454-6100, ECSI Hours of Operation: Monday Friday from 7:30 a.m. to 9:00 p.m. eastern, ECSI Live Chat: Monday Friday from 7:30 a.m. to 8:00 p.m. eastern and Saturday from 8:30 a.m. to 5:00 p.m. eastern. The NSLDS database includes all information about your student loans, including balances, history and student loan servicers. Update your contact information with your most recent address, phone number and email address. 650 College Dr. Dalton, GA 30720 (706) 272-4436. Stay Connected. What if my loans are transferred to ECSI? For all other loans, the fee assessment amount can vary and is indicated in the terms of your loan promissory note. She is based in Washington, D.C. Assigning Editor | Public policy, student loans. Keep copies of any letters, bills or emails about your account. Register for online access to your account. As a borrower, you do not choose whether Heartland ECSI will be your servicer or not. The option of changing a servicer requires you to consolidate the eligible federal student loan with the Department of education or to the private loan lender. Am I stuck with ECSI until my loans are paid off? Disclaimer: NerdWallet strives to keep its information accurate and up to date. Using your ECSI key, enter it on the left side under the connect an account then press connect. She launched her journalism career with The Associated Press and later worked for The (Riverside) Press-Enterprise, The Seattle Times, PCC Community Markets and Allrecipes.com. ECSI has partnered with around 2,200 colleges and universities where they collect more than a total of $100 million in terms of annual student loan payments. Please note that the rates and terms on this website are estimates and may change at any time and/or differ from your final rate and terms. Universities issued the loans instead of the government, and students borrowed money from (and repaid it to) their school. For example, on a $120.00 payment, the late fee charged is $12.00. Read more. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. Their services prevent the payment of largeamounts in the long run and help save money. When and where can I enroll in Recurring ACH Payments with ECSI? How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. Heartland ECSI Customer Reviews. The company has been in business since 1972 and has been serving as one of the largest servicers in the student loan industry. Once the student loan servicer transition to ESCI is complete, will I have a new student loan account number? This is where Heartland Educational Computer Systems Inc, commonly referred to as ECSI comes in action. This influences which products we write about and where and how the product appears on a page. Under Heartland ECSI, the student loans are not set at a 5% interest rate. American Education Services manages only FFEL Program debt. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. ECSI has maintained a government contract to service Perkins loans since 2013. Heres how to reach Heartland ECSI customer service: If you have an issue with ECSI, start by contacting the servicer. Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. To register, complete the following steps: If you have received a billing statement from Conduent/ACS for a payment due now, please remit your payment as soon as possible to the address on your statement in order for your payment to be posted to your account on or before July 31, 2017. Mentor Content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. Learn about Heartland ECSI loan servicing company, its functions, tuition repayment plan and services it provides such as consolidation and refinancing of student loans. Am I stuck with ECSI until my loans are paid off? Do you need a deferment, forbearance, or cancellation for your Federal Perkins Student Loan, Health Professions Loan, Institutional Loan, or other Student Loan? Late fees will typically be assessed when your payment is 10 days late (or around the 20th of the month). You can also print copies of your billing statements through your ECSI account online. Customer service was a waste of time. 4.Why is it necessary to sign a Truth in Lending Disclosure? Your billing statement will contain your Heartland Key; a unique code giving you complete access to your loan account information. Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. MORE: Federal student loan servicers: Who are they and what do they do? Heartland Foods Customer Service Number and Complaints, Heartland Express Customer Service Number and Complaints, 21st Century Insurance customer Service number and, 20/20 Eyeglass Superstore customer Service number &, 1&1 Hosting customer Service number & Complaints. All deferment information processed and applied to your loan by Conduent/ACS will be transferred to ECSI. Its most important to know your student loan repayment options so you can know the right questions to ask. MORE: How to get forgiveness for your Perkins loans. Loans managed by ECSI are not eligible for the White Houses one-time student debt cancellation plan. Forms received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. Enroll in autopay. You can login with your Federal Student Aid (FSA) ID. Visit Website. Where can I obtain additional information about the services ECSI provides to borrowers? However, this does not influence our evaluations. Process monthly payments and extra payments. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Register for online access to your account. As of February 14, 2010, all alternative educational lenders are required to send new borrowers three disclosure statements and a self-certification form. Loans you have from received at various UC campuses will have unique account numbers that associate them with the specific UC campus from which you received your loans. CONTENTS Written and Fact-Checked By Amy Chang Updated On 10/01/2023 Register for online access to your account. 1. If you are borrowing for school then there is a good chance for you to have ECSI as a servicer for some of the loans.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thecollegemonk_com-medrectangle-3','ezslot_1',139,'0','0'])};__ez_fad_position('div-gpt-ad-thecollegemonk_com-medrectangle-3-0'); Heartland ECSI stands for Heartland Educational Computer Systems Inc. For example, if you are on a monthly repayment cycle, the first billing statement you will receive from ECSI will be in August for your payment due September 10, 2017. This might happen if a servicers contract expires and is not renewed, for example. Reviews from ECSI employees about working as a Customer Service Representative at ECSI. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. You can even live chat with the customer service representative from Monday to Friday from 8 am to 7 pm EST. All financial products, shopping products and services are presented without warranty. : University, Noyce, Dream, etc.). Student loan servicers like ECSI collect your student loan payments, enroll you in student loan repayment plans, and can answer questions about your student loans. All rights reserved. APR, or Annual Percentage Rate, is the price you pay to borrow money. Deferment, Forbearance, and Cancellation Forms. Universities issued the loans instead of the government, and students borrowed money from (and repaid it to) their school. The results and default figures shown in our tools and calculators are hypothetical and may not apply to your individual situation. You can check if there are student loans that are set exactly at 5% or below. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. It manages the loans, including collecting and tracking payments, but doesnt own them. These lenders do not always handle the loan servicing and customer services themselves. More than 1.3 million people still had outstanding Perkins loan debt as of September 2022, according to the Department of Education. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. When does the change in student loan servicers take effect? Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. services only federal student loans in default. This method should be used only as a last resort, the federal student aid office says. If you are requesting deferment for anything other than at least-half time student enrollment, you should complete a new deferment form, have it certified per the directions on the application, and send the signed and certified form to the following address: Forms received after August 1, 2017, will not be processed until the transition is completed, which is expected to be around Mid-August, 2017. Heartland ECSI partners with over 2,200 colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans, tax document services, delinquent account recovery, tax document services and many other outsourced services. They help them in the process of repayment by walking them through everything - from getting a new payment plan or to just get the balance paid in full. Where can I obtain additional information or clarification regarding the loan servicing transition and the impact it may have on my loan(s)? Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. If you think ECSI may be your student loan servicer, or if youre not sure whos your student loan servicer, then you can verify your student loans with these simple steps. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, ECSI Customer Service: What It Can Do and How to Contact. Sign-in or register to manage all of your accounts with ECSI. It is always a good practice to access your account information online to review your deferment status. ECSI Privacy Statement. Start here to learn how to register for a user profile, find your account key, connect an account to your user profile, and more. Read more. If I have loans at more than one UC campus, will I have the same student loan account number? Disclaimer: Mentor strives to keep information on this website accurate and updated. Where to mail payments Loan Servicing Questions regarding student loans Customer Service 1.888.549.3274 Login [Send Email] Monthly Tuition Payment Plans Improved ticket visibility for both customers and agents, Savings in staff time, resulting in higher level management without reducing productivity or adding staff. Go for the school that you are in and follow up on the action. After July 31, 201, you should send your completed forms directly to ECSI at the following address: Please note that forms received by ECSI directly or indirectly during the transition period will not be processed until the transition is completed, which is expected to be around Mid-August, 2017. ECSI processes the payment twice, which leads to the misleading and insufficient fund while checking the accounts, a student claimed, Others claim that they never received any paper works for public service loans, Failing to set up an automatic payment plan and ACH transactions properly have also been filed, Long waiting for customer supports when getting at ECSI, Even the complaint board has also received a complaint on the ECSI which states that the ECSI business practices have been downright greedy, Many customers do say that their service is awful and find it hard to navigate around their website, Moreover, ECSI charges fees for online payments. We are not a lender, broker, credit card issuer or financial or investment adviser. As a result, our rollout went off without a hitch, not only within our internal support team, but among the countless clients who are now using TeamSupport, too. We offer several types of financial aid to help you meet the cost of a university education. You will be required to enter your personal information such as your name and date of birth. Eliza got started at her college newspaper at the University of Virginia and interned for Bloomberg, where she spent a summer writing a feature story about plastic straws. Scholarships, Easy For borrowers to make contacts with them, the ECSI makes paying back of loans simple and fast. Our opinions are our own. We are a growing payment technology solutions organization based in Warrendale, with a satellite office in Winston Salem, NC, that offers its employees; a casual work environment, health insurance on your first day of employment, and a generous amount of paid time-off. We found that other software systems require you to assign it to a single person. The name of the company sending you a federal loan bill every month is your servicer. Coraopolis, PA 15108-4354. Editorial Note: This content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. Alternative loan borrowers. You can call Heartland ECSIs customer service phone number at. ECSI will assign you a new account number (called a. Get the latest personal finance advice delivered directly to your inbox. Chat with a Live Customer Service Representative. This helps you stay in good standing to avoid default. Email [emailprotected] or call their customer service team. NerdWallet strives to keep its information accurate and up to date. If the period covered by the deferment processed by Conduent/ACS will expire in July, August or September, what should I do if I'm still eligible to receive a deferment? ECSI 1200 Cherrington Parkway, Suite 200 Coraopolis, PA 15108. (412) 788-3900. Given the situation that you miss a scheduled payment thenyou have 45 days to make the payment and bring your payment plan to a current status. ECSI address for loan payments via check or money order: ECSI email: [emailprotected], or use the 24/7 online chat tool. They also pick all the important tax documents that you require and keep you updated with the status of your account while helping you with the queries you may have too. All Rights Reserved. The collected loans include the following -. The company is sometimes referred to as Heartland ECSI. No essay requirement. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. Please review our Advertiser Disclosure. We believe everyone should be able to make financial decisions with confidence. Variable APR includes a 0.25% discount when you enroll in autopay. Heartland ECSI is the servicer for all the Campus-Based Loans of the University of California. If you are delinquent on your account or have already been working with a UC San Diego counselor to resolve an issue related to your student loan, you may also call UC San Diego Student Financial Solutions (SFS) at 858-822-4727, or email at exits@ucsd.edu. This might happen if a servicers contract expires and is not renewed, for example. ECSI is a servicer for borrowers with federal Perkins loans. See your spending breakdown to show your top spending trends and where you can cut back. Our opinions are our own. Typically, a variable-rate loan has a lower introductory rate than a fixed-loan rate loan. Email, If a complaint doesnt help, you can contact the. Customer Support: 800-332-4835 Heartland Register Product Support: 866-646-7648 Heartland Gift Product Support: 866-402-8056 HeartlandGift@e-hps.com Heartland Campus Solutions (Sales) Customer Support: 888-332-4835 Heartland Campus Solutions (Support) Customer Support: 888-332-4835 Students/Borrowers Customer Support: 888-332-4835 POS Essentials Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. The working hours are Monday-Friday, 7.30 am-8.00 pm. document.write(new Date().getFullYear()). Karen Gaudette Brewer joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. If you are repaying on a quarterly frequency, your quarterly cycle will not change: Yes. To make a payment, you can sign in, click Payments and enter your payment information. The last drafts to be made will be those for payments due in July 2017. If my payment is not credited to my account by the due date and the posting delay is a result of this loan servicer transition, will any negative credit information be reported to the credit bureaus? It is a loan servicer which manages the collection and processing of monthly payments. When you set up a payment plan to pay your past-due account balance, you will need to sign a payment plan agreement. Sign up to our $1,500 No-Essay Scholarship. We believe everyone should be able to make financial decisions with confidence. Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. If I placed a 'stop payment' on my check because it was not negotiated in a timely manner, will I be subject to the return fee? If I'm currently making my payments on my University of California loan(s) via Conduent/ACS' Automatic Bill Payment (ABP), what will happen as a result of this transition? Live Chat with the Heartland ECSI Customer Service Team Call the Heartland ECSI Customer Service Team at 1-844-700-0134 Email the Heartland ECSI Customer Service Team at cservice@ecsi.net To speak with a representative at the College, call 215-641-6551. Review the Federal Cash Management Rules When evaluating offers, please review the financial institutions Terms and Conditions. How long will Conduent/ACS be able to provide student loan account information and assistance to me? Do not sell or share my personal information. This information may be different than what you see when you visit a financial institution, service provider or specific products site. This change will impact only the campus-based or special program accounts you may have received through UC San Diego that are currently serviced by Conduent/ACS Education Services. On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. You are required to choose a security question and keep the answer protected for your personal use only and log in later. Here is a list of our partners and here's how we make money. The Education Department can transfer student loans from one servicer to another. When will ECSI be able to provide student loan account information and assistance to me? ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. This helps you stay in good standing to avoid default. Contact Us. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. All rights reserved. 4,150,603 reviews on AVCNET are verified. You should be aware that checks sent to Conduent/ACS but not processed before July 31, 2017, or checks sent directly to ECSI during the transition, will not be processed until the transition completion date, which is expected to be around Mid-August, 2017. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Lead Writer | Student loan repayment, college alternatives. . We are a for-profit company and receive compensation from a partner when you apply for and receive a partner's product through Mentor. Shop for loans and credit cards from anywhere. After you receive your Heartland Key from ECSI, you will need to register on the ECSI website to access your account information and take advantage of expanded payment options and electronic statements. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Your account status will begin being reported again to credit bureaus in November 2017. If your loan payments havent begun or youre not sure which company is your servicer, log in to. ECSI also services a few other types of student loans, like private student loans, health professions loans and institutional loans issued by a university or school. Enter the following information which you have received from your lender. You can contact a student advocate usingLive Chator toll-free at 844.454.6100, Monday to Friday from 7:30 am to 8:00 pm Eastern Time. Yes. You can also print copies of your billing statements through your ECSI account online. I received several different student loans while I attended UC San Diego. The company helps in refunds and thus, makes arrangements for the funds to be delivered. Updated by Gowtham Ramesh on 4th February 2020. Youll need your account number to finish setting up your profile. ECSI Toll-Free New to ECSI? The effective date of the University's new service contract with ECSI is August 1, 2017. Enroll in autopay. Additionally, a late fee on the installment due may be assessed if that payment is not remitted in a timely manner. When evaluating offers, please review the financial institutions Terms and Conditions. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. You can email the site owner to let them know you were blocked. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. Income-Sensitive Repayment Plan: An income-sensitive repayment plan is based on monthly gross income and your amount of student loan debt. For borrower issues, you can email webcservice@ecsi.net. Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry. Its most important to know your student loan repayment options so you can know the right questions to ask. And, the team behind TeamSupport is more customer-oriented than most big box solutions. Your account may also be sent to a collection agency. Work atmosphere is friendly. How much will the late fee be after October 2017? It provides the students various options to defer student loan paymentwhen they are in school and provides various payment plans for those who have graduated or left the academic programs. For our online programs, we've frozen tuition at its 2013 rate. We require contact information to ensure our reviewers are real. Representatives are standing by to chat with you about: For instant help, use our live chat feature to be connected with a customer service representative.