That is to say items that are actually manufactured for LV by various factories around the world but rejected as not being "100% perfect". Then Mercari suspends them, even if the items were real. They wanted photos from every possible angle within 24 hrs! I paid $500 and checked out the sellers reviews before purchasing. Mercari is total crap. After logging in you can close it and return to this page. imho. The unfortunate part is there is no real way of contacting and talking to the compliance team. They removed a CC purse I listed the other day. Im moving to Amazon & Shopify. Pick one of the provided reasons why your account was limited: My account was limited for identity verification, My account was limited for unusual activity, My account was limited for the prohibited item(s) or conduct, Fill in the form under the Still need help option. I agree. Then click on edit profile to make these changes. This is a great option if you have a lot of items and you dont have time for thinking about the price of each of them. Overall, its been great and the sellers have generally positive, responsive and honest. If you receive a notice about an indefinite suspension, Mercari has banned your account. That is a counterfeit bag. Tried to contact Mercari through the website, but it said they would not take my request, I needed to wait 48 hrs. It could be that the zip is not stitched completely straight, or the logo is not printed perfectly, or a hundred other tiny flaws in the manufacturing process which fail the scrutiny of the final quality inspector. Their philosophy is simple: if you no longer need an item, rather than throwing it away, list it through their app, and make sure it finds a new home, while earning money in the process. They are just into getting their share of the money from the sellers. If you fail to do these even unintentionally, the buyer may open a dispute against you and claim that the received product is not as described. This comprehensive guide is split into sections for easy navigation: If you want to sell stuff quickly, Mercari can help you sell items faster than any other platform out there due to their streamlined selling process. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. Do note that there is an additional $2 fee for direct deposits to your bank account under $10, which means its best to hold on until your balance exceeds $10 before cashing out! And it was not cheap. And that is why for every single email they continue to send me, they are going to pay for.???? places like Ebay are better, Hi all , I have been shopping and selling on Mercari for few years . Again MERCARI IS NOT SAFE. I was only given 24 hrs to provide photos from every angle of a dead computer. Any item that appears to be inauthentic will be reviewed and potentially removed from the platform . games, Advertisements or listings for objects being sought, Items you do not currently have, or that are on order, or will be Thanks for sharing your experience with Mercari . Hit your target markets bullseye and claim your. I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. Also, even though I have taken screenshots and pictures of my receipts, and sent it to the compliance team through the app (the only way of really contacting them), the only response I've gotten is "The decision we made is final". Feel free to give it a try, but Ive found better luck selling on eBay with those items. Note: Flammable or combustible liquids and any other items that require Buyer beware. Hopefully, this guide helps you with your online selling journey. Just like most other selling sites. Only EBay was willing to cooperate on ANY level. Heres the real Scam If they dont ship, and you get angry and want to write a bad review, you cant. It was the weekend and I could not do it. Sellers sign up to Mercari and list their items for free. Stay away from the site or be aware you have ABSOLUTELY no protection or help and will be out your money and item If anything goes wrong !! action by third parties; Is fraudulent, deceptive, unfair or predatory; Causes or threatens to damage Mercaris reputation; Violates the terms of any bank, card or electronic funds transfer network; Results in or creates a significant risk of chargebacks, penalties, ago I saw a listing that said, inspired Kate Spade. I am completely committing too spearheading a class action suit. disasters (such as "paradise fire", "coronavirus outbreak" etc). Now, the seller has 3 days to ship the item to the buyer. Today I learned, IF YOU mark an item received & rate the seller, the payment is releasedso if you rate the seller a horrible one with 1 star, they get paid and you lose out! The better a description is, the higher the chance that your item will sell faster. Also the compliance team are the only group that have any authority. Hashtags are optional, and give you more opportunities to appear for searches. The Mercari app is one of my favorite places to sell designer shoes. Short and to the point and understandable in laymans terms. After refusing to refund my money for a item that turned out to be broken I reached out to the mercari team. As soon as I did that I received a message in mercari stating I must stop the charge dispute or they would cancel my account. Once a sale is made, Mercari holds the sellers payment and takes. Do not use this app if you are a serious seller. Let me further explain and maybe it would help you . You can access your listings at any time by going to your profile then go to Selling and finally to Listings. plus it's not like the person who decides whether to say it's authentic or fake is an expert on the item, perhaps sending them proof on where you got them and all that can help, i haven't sold anything since the shipping rate update, been getting quite a lot of new buyers that low ball like crazy that increases offer by $1 each time until i told them no. If you provide the exact measurements of an item, buyers will feel much more comfortable making a purchase. I will not shop at mercari ever again, I will just stick to ebay where there is some actual oversight. If youve received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. not going to use it again. But they blew it, what a waste. Your email address will not be published. I give this app 1 star and that is being generous. The author should link to law firms that cover class action or help put people together whove been wronged and their money withheld. Once youve followed all of these steps you can add your listing to Mercari through the app or on the website. Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. Furthermore, Mercari has over 20 million monthly active users. Amazon I never used just because I dont really like Amazon as a company. List it and you could get suspended. Create an account to follow your favorite communities and start taking part in conversations. your own option. Question for you: Can I pay or get paid with PayPal? Mercari steals your shipping insurance money. Selling any product under the prohibited list is forbidden on most e-commerce websites. That I earned . Never used Mecari but had two fraudulent items charged to my card. Mercari actually won't even let you list a replica. Now I realize Ive fallen for a blow. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. You can even find people selling DVDs and DVD players, VCRs, and older handheld gaming systems. Sellers have no protections. Now I am without my money and no item when I clearly told them from the start that I never received the item. available when listing the item. I had this similar problem happen to me once before with Mercari and I wish I should have learned my lesson the first time. At least one of them has been relisted at a higher price. Mercari charges sellers a fee of about 13% to sell on their platform. i know some of their support are annoying as hell but you might get a better customer support. Thank you! Identity theft such as user login information, Regulated financial products and services, Items not in your possession such as dropshipping. I brought a coach purse from Katherin Aucoin. Here is a list of some of the most popularly-bought categories on the app: One of the best things about Mercari is that this is the selling app that allows you to sell items you dont need directly from your smartphone. Your information was really helpful. MERCARI refused to refund me because 3 days passed but I was away and on day 4 I got my package. Taxidermy, wet specimens or trafficked materials (such as ivory or shark They have ZERO support. These slightly imperfect products are not necessarily destroyed but are sold as "seconds", at a fraction of the price of a perfect item to certain approved vendors. I have the legal right to do so, although Mercari tries to say different in their contract. As far as Im concerned Mercari is the pits. (I think they should improve this functionality of Mercari). or selling lottery tickets and pull tabs. If you are selling collectable items, or expensive items, do not use Mercari. To resolve the account suspension issue, you must contact Mercari customer service. And today 21/07/21 I am surprised to receive the 2 goods, but they were 2 iphone 6 cell phone cases that should cost less than $10 each. If you knowingly sell or intend to sell a fake item, you could be sentenced to years in prison and/or be ordered to pay steep fines .. view details Now that your Mercari account is set up, pick a room and find a few items you'd like to list first. 131 of 1948). Their shipping is HORRIBLE. Both seller and Mercari profit off corny scams. Items, listings, photos or content that promote or glorify hatred, If you have a top notch store, NEW everything, amazing packaging & are fast then you should not be treated like a dog. So, while you can trust that Mercari is safe, you must do your due diligence about the buyer/seller before dealing. Well my experience was mixed. The most important thing buyers should be aware of is that they can only return and request refunds within 3 days of delivery and only if they havent submitted the rating yet. Thankless & they encourage you to literally give things away. Like most platforms, Mercari will suggest a selling price for you based on their sales history for your product. On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. No I replied I want my item. Just curious. There is a scam in process. Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. Mercari is NOT SAFE. The seller failed to disclose damages to this item. such as: Ebooks, PDF files, user generated content (UGC) or items for online Another purchase I made just today has been cancelled by the seller because she says she made a mistake, but the funds have ALREADY been withdrawn from my account and Mercari only says sorry, but it will take up to FIVE business days to return my money! However, there is no guarantee that the people who buy and sell on it are also legitimate since Mercari just connects buyers and sellers through their platform. I wanted to add my negative review here along with ALL the other bad reviews of Mercari. Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. Now we understand how frustrating it can be. Thanks for the info. Bought MY stolen property off of Etsy and they knowingly facilitated this. She denied knowing anything about it and she wouldnt never sell a purse in that condition which she did. Otherwise, your order will be automatically confirmed by Mercari and they will release your payment to the seller. Another situation the seller did not send I cancelled and got the refund. I sold my item within a few hours on ebay. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. The list of prohibited items on Mercari includes alcohol, tobacco, but also non-brand, non-genuine, imitation, fake, or replica goods, food, and any kind of weapons. Bought 2 computers. But by clicking the confirmation, that means the seller gets to keep your money WITHOUT shipping your product. LUCKILY, I did not mark the item delivered only by pure chance. Dont forget to think about shipping weight and packing also! What is my best course of action to get my money back? I wrote the page on Instagram and asked them if they sold me the shirt because I thought it came from an older lady from New Jersey and they said yes they sold me the shirt & that particular lady is someone who gets a commission selling for them . The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. Coach Purse Items that are known or suspected to be replicas, imitations, or in any way not authentic should not be listed on Mercari . Mercari will tell you that enough canceled orders will make an account look bad, but thats impossible because all the person has to do to boost their ratings is make a heap of really small purchases. What happened to the package once it left drivers hands is anybodys guess. Therefore, you should always avoid selling items that are not allowed by Mercari. When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. If you got new fitness equipment recently and now your old set of dumbbells is collecting dust, you can sell them on Mercari Local and skip the shipping. The possible price range available on Mercari is between $1 and $2,000. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. Note: For brand-name products, serial numbers or receipts must be Use my situation as a lesson. If they lied about receiving it then how did they send it back? You have four delivery options during the listing process. Agree with you reselling platforms dont investigate or penalize enough for replicas - and many buyers wont know the difference - including me (lol) - so I dont buy luxury that way. Today Im going to show you exactly how to sell on Mercari, without skipping a step. Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. It's honestly a dying company. Youll also incur this fee for each direct deposit transfer rejected by your financial institution and when using Instant Pay as a transfer method. However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. I have not taken any action this just happened. Mercari itself is not a scam. Know the laws in your state!???????? In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. Any issues or concerns are met with a canned response. Ive tried both Mercari Shipping and Ship on Your Own over the years. That, my friends, is AWESOME customer service! Mercari is asking buyers to rate a seller within three days of the items confirmed delivery date. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. You must be a registered user to add a comment. Just wanted first to thank you for your comprehensive but clean explanation of Mercari. But first, lets focus on how to use the Mercari app. Mercari sucks IMHO! eBay takes buyers sides, but not quite as easily as Mercari. Once the item is listed, make sure to check your messages regularly: some potential buyers may have further questions and would like to know more before they buy. Cross-selling is the practice of listing the same item across multiple online marketplaces such eBay and Poshmark. have you tried contacting Mercari about proofing that it's authentic? I paid $26 (w/shipping) for a puzzle of a Mustang car. BEWARE BUYERS!!!! All of the payments are protected by Mercari, so you dont have to worry about losing any money. I Appreciate your time and effort put into this article. Prohibited Mercari Items - Items that will get you banned from Mercari. If a Seller lists a prohibited item, it will be Huh? They get to keep items, Get them for free and MEcari does nothing to protect the seller. I feel like i was scammed by the buyer and Mercari. For Mercari, these items include: Disclaimer: this is not the complete list, so be sure to keep updated with any changes in Mercari's prohibited item policy. I will be reviewing every email after sending this information. Generally, I recommend buying only from sellers who have at least 50+ reviews and sales, the more the better. Thank you. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. So yes they do take the money before you rate the seller. or activity that in general: The list of Prohibited Items may be updated from time to time at Mercaris remove the listing and cancel any related transactions up to and including Most of the prohibited items are pretty obvious like illegal items, weapons, drugs, etc. Nothing I can do about it, and Im 100% innocent. How do? This info also enables your results to appear when users use filters while shopping. NOT WORTH THE AGGRAVATION THAT YOU WILL ENCOUNTER! For more details, visit Mercaris Prohibited items page. By following these tips, you are unlikely to be scammed by sellers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-1','ezslot_18',138,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-1-0'); However, it is extremely important for you to read Mercaris marketplace guidelines and policies as well to avoid other potential issues. I guess I am done with this site. Sad to hear that, thank you Julie for sharing your sons experience with Mercari. Make a note in your description on bundles: if a buyer purchases more than one item from you, you can ship them all together, and save them the cost of added shipping. So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. I then saw they relisted the same item with a 20% discount. I dont even know how to find the seller on mercari anymore. You should check the reviews on the sellers profile to see how he or she treated previous customers since reviews can only be submitted by buyers who made a purchase. Required fields are marked *, document.getElementById("comment").setAttribute( "id", "a604b3101a15b9cf9b0a3adedef270c6" );document.getElementById("c08a1a06c7").setAttribute( "id", "comment" );Comment *. It is the fact that Mercari didnt honor taking care of the customer that concerns me even more. Replica items are what are called "knockoffs".